John Rost

John Rost is a resourceful professional currently pursuing a degree in Marine Mechanics with a 4.0 GPA at Universal Technical Institute, Inc. Previously, John served as a Sr. Management Customer Relations representative at AT&T, where they handled escalated customer issues, improved operational efficiency, and led customer training. As a Billing Relationship Manager, John facilitated revenue generation exceeding $3.06 million and resolved 90% of client inquiries on the first interaction, significantly enhancing customer satisfaction. Earlier, John worked as a Collections Specialist, where they managed collections for a portfolio of accounts and coordinated the recovery of over $14.3 million in past due receivables. Their diverse experience includes diagnosing mechanical issues in marine vessels as a mechanic at Mexico Beach Marina.