Karla Ribeiro is currently the Lead Product Management & Development at AT&T, where they manage two Premier support teams and have achieved significant improvements in productivity and customer experience. Previously, Karla held various roles at AT&T, including Premier Profile Manager and Production Support Manager, and received the 2014 AT&T Summit Award for Digital Experience. Their earlier experience includes positions at Intermec, Western Wireless, and The Cobalt Group, where they developed expertise in technical support and order management. Karla holds a BA in Network Technology from Faculdade Rui Barbosa.
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