Kim Ta is a seasoned leader in product customer experience transformation, currently serving as Associate Director of Technology at AT&T, where they lead a team to enhance the service and support experience for 14 million Consumer Internet customers. Previously, Kim held the role of Principal System Engineer at AT&T, spearheading digital transformations that significantly improved customer engagement through proactive and intelligent diagnostics solutions. With earlier experience as a Program Manager at DIRECTV, Kim successfully managed multi-million dollar initiatives, including the integration of DIRECTV with AT&T and the delivery of strategic projects that increased revenue and customer loyalty. Kim also worked as a Principal Consultant at PwC, guiding numerous Fortune 500 companies in implementing effective Customer Relationship Management strategies. Kim earned a Bachelor of Science in Business Administration from the University of California, Berkeley.
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