Ladislav Peti is an experienced Team Lead and Support Manager with a strong background in enterprise technical support and customer service operations. At Quest Software, Ladislav currently serves as the Technical Support Team Lead, managing escalations and coaching support engineers while monitoring SLA performance. Previously, Ladislav led a team at Mplus, ensuring compliance with KPIs and maintaining high customer experiences. Having obtained a High School Diploma in Telecommunications Technology from Post and Telecommunication, Ladislav is open to new opportunities to develop support teams and enhance operational excellence.
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