Laura Mauldin is a Customer and Digital Experience Leader with extensive experience in project and program management. They have a proven track record of leading start-ups and optimizing operations in contact centers, showcasing an ability to assess challenges quickly and develop strategic plans that enhance productivity and revenue growth. Laura’s expertise includes multi-contact center management, strategic planning, and business process development, with a focus on team building and motivation. They consulted on contact center design and operational efficiency from 2010 to 2015 and held leadership roles at AT&T in 2020.
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