Leah Martin

Leah Martin has extensive experience in customer care operations and project management, currently serving as the Director of Customer Care Operations Project Management at DIRECTV since July 2021. With a long tenure at AT&T since September 1999, Leah has held various roles, including Sr. Project/Program Manager for Consumer Sales, Service, and Loyalty Operations, where responsibilities included supporting customer contact center operations and driving multiple omni-channel project launches. Previous positions included Associate Director of Consumer Sales & Service Operations, focusing on project management for high-value customers, and Program Manager/Sr. IT Business Manager in eCommerce operations, where oversight of production control and fraud management was essential. Leah's foundational experience as a Sr. Business Analyst involved crucial contributions during the pre-merger phase between AT&T Wireless and Cingular. Leah holds a Bachelor's degree in Audiology and Speech-Language Pathology from the University of Washington, along with a certificate in Global Business Management.