AT&T
Leah Martin has extensive experience in customer care operations and project management, currently serving as the Director of Customer Care Operations Project Management at DIRECTV since July 2021. With a long tenure at AT&T since September 1999, Leah has held various roles, including Sr. Project/Program Manager for Consumer Sales, Service, and Loyalty Operations, where responsibilities included supporting customer contact center operations and driving multiple omni-channel project launches. Previous positions included Associate Director of Consumer Sales & Service Operations, focusing on project management for high-value customers, and Program Manager/Sr. IT Business Manager in eCommerce operations, where oversight of production control and fraud management was essential. Leah's foundational experience as a Sr. Business Analyst involved crucial contributions during the pre-merger phase between AT&T Wireless and Cingular. Leah holds a Bachelor's degree in Audiology and Speech-Language Pathology from the University of Washington, along with a certificate in Global Business Management.
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AT&T
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AT&T Inc. is a telecommunications, media, and technology services company headquartered in Dallas, Texas within the Whitacre Tower. Their business is separated into three segments: Communications, WarnerMedia, and Latin America. More specifically, their products include Wireless devices, 5G devices, Internet & Fiber, AT&T Business, Public Sector & FirstNet, Disaster Recovery, and Technology & Innovation. They are within the top three largest mobile telephone services in the US. AT&T's communication segment consists of mobility services, business wireline, and consumer wireline services. Their mobility division provides nationwide wireless service and equipment. The business wireline division provides advanced IP-based services, traditional voice, data services, and equipment to business customers. Lastly, the consumer wireline division provides internet, broadband fiber, and legacy telephony voice communication services to their residential customers. AT&T's WarnerMedia segment distributes, develops, and produces feature films, TV, gaming, and content in physical and digital formats worldwide. Their content is distributed through basic networks, DTC (direct-to-consumer), theatrical, TV content, and games licensing. Other notable divisions are Xandr advertising and Otter Media Holdings. AT&T's Latin America segment provides wireless services and equipment in Mexico. Most recently, they have led the charge in the 5G wireless network. The strive to become the best broadband provider by utilizing the most transformative technology yet along with their multi-gig internet footprint. Today, AT&T's 5G technology reaches more than 255 million people across 16,000 cities and towns in the US. Cricket Wireless, Pacific Bell, Southwestern Bell, nextel, SBC Global Services, and Leap Wireless are a few of the noteworthy companies AT&T has acquired during their operations.