Luis Rico

Luis Rico is currently the Chief of Staff at AT&T, bringing over a year of experience in problem-solving and root cause analysis to enhance operational excellence and customer service. With more than six years of leadership in credit and collections within contact centers, Luis has a proven track record of motivating teams to achieve organizational goals through effective strategies. Previously, Luis served as Associate Director and Manager in various contact center roles, specializing in delivering world-class customer experiences. Luis holds multiple degrees in Business Administration and Marketing and is pursuing additional education at Southern Methodist University.