Mabs Quezon

Mabs Quezon is a seasoned leader in vendor management, service delivery, and customer experience, with over 25 years of experience in the telecom and BPO industries. Currently serving as Lead CS Country Vendor Manager at AT&T, Mabs previously held key positions at companies such as PayPal and eBay, where they achieved significant improvements in customer satisfaction and operational efficiency. Mabs's expertise spans outsourcing, analytics, process improvement, and stakeholder management, contributing to notable revenue growth and client acquisition throughout their career. They are pursuing a degree in Electronics and Communications Engineering at the University of Santo Tomas and hold a Six Sigma Green Belt from Ateneo de Manila University.