Maria Mason, MSIT, PMP, is an accomplished Associate Director of Technology with a focus on enhancing customer experience through expertise in project management, process improvement, and root cause analysis. With extensive experience at AT&T and Verizon, Maria has effectively led teams, managed high-level customer escalations, and implemented significant process improvements to drive revenue and customer satisfaction. Maria holds a Bachelor's degree in Legal Studies from Clayton State University and a Master's degree in Information Technology from American InterContinental University, supplemented by a Business Analytics Nanodegree from Udacity.
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