Mark Alexander is a Sr. Quality/Process Improvement Manager at AT&T, where they have been enhancing Quality Management System and Process Improvement programs since 2005. With over 20 years of experience in operational process analysis and project management, Mark has successfully led teams across various environments. Prior to their current role, they served as a Field Artillery Officer and Psychological Operations Officer in the US Army from 1988 to 1999 and worked as a Business Process Analyst at BellSouth from 2000 to 2005. Mark holds an MBA in Operations Management and Supervision from Wake Forest University and a BA in History from The Citadel.
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