Mark Pacheco

Mark Pacheco has extensive experience in the telecommunications industry, currently serving as the Director of International Field Services at AT&T since August 2001. Key responsibilities include overseeing service delivery, maintenance, network engineering, and operations. Prior roles at AT&T include Operations Director for Global Delivery, where oversight of APAC service delivery, incident management, and network optimization occurred, and Operations Director for Global Client Support Center, which included leadership in technical support and escalation management. Mark has also held positions such as Client Service Director, Operations Support Manager, Network Operations Manager, and Service Manager, demonstrating a solid track record in customer relationship management and operational excellence. Earlier career experience includes roles at Eastern Telecoms as Field Support Supervisor, Transmission Engineer, and Field Engineer. Mark holds an Engineering degree in Electronics and Communication from Adamson University, completed in 1995.