Mark Thompson is a seasoned professional with extensive experience in technical support and infrastructure management in the telecommunications industry. They served as Associate Director and Member of Technical Staff for Advanced Networks Technology Support at AT&T from 2010 to 2017, leading Tier 3 support for key IP routing technologies, including 5G consumer and FirstNet mobility workflows. Prior to that, Mark held various managerial positions in technical support roles at BellSouth Internet Services and BellSouth Telecommunications Inc., where they oversaw Tier 3 support teams and infrastructure provisioning.
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