Michael Beasley

Michael Beasley is currently a Process and Quality Manager at AT&T, where they have been employed since 1992. In this role, Michael is responsible for creating new process flows and job aids for the National Credit Verification center, focusing on the Wireline Consumer, U-Verse, and Small Business portfolios. They perform frequent audits to identify process gaps, ensuring improvements in efficiency, and manage escalations to support outside clients effectively. With over 17 years of progressive process support experience, Michael has successfully managed various projects throughout their career.