Michael Sheehan is a Professional Services Manager at AT&T, currently leveraging over 20 years of IT experience in Support and Service Delivery, Operations, and Customer Engagement. Previously, they held various roles including Partner Manager at Rackspace Technology, where they managed partner onboarding and developed partner program delivery management strategies. Their experience also includes serving as Sr. Manager at Cognizant, focusing on operational processes and compliance for high-profile applications. At Capgemini, they managed application development for Warner Bros. Consumer Products, emphasizing service delivery standardization. Michael is known for building collaboration between customers and service providers while enhancing team synergy through effective leadership.
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