Mike P.

Mike P. is an Escalation Manager at AT&T Business Services with over seven years of experience in customer support, project management, and mission-critical escalation handling. Mike specializes in restoring services for high-impact clients, including federal agencies and healthcare organizations, ensuring operational continuity and reliability. Throughout their career, Mike has delivered over 2,000 5G cell sites and has been instrumental in managing cross-functional teams to resolve complex issues. They combine their delivery expertise with strategic leadership to drive process innovations and improve the escalation experience for both internal teams and customers. Mike holds multiple degrees in Information Technology and Business Management.