Paula Decker is a retired Director of Service Management at AT&T, where they managed the overall customer service experience for the Enhanced Client Services Organization within Global Customer Service and Public Sector. With 25 years at AT&T, Paula has extensive experience in Professional Customer Care and Sales Support Leadership, specializing in Change Management, Customer Service, and Process Improvement. Paula earned a Bachelor of Science in Business Administration from the University of Indianapolis and has successfully driven strategic initiatives that resulted in significant savings and performance improvements. Prior to their role at AT&T, Paula served as a Senior Sales Manager at Ameritech, achieving notable recognition for their contributions. Born and raised in Indiana, Paula exemplifies strong leadership and innovation throughout their career.
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