Rick Schnepf

Rick Schnepf currently serves as the Head of Customer Experience Strategy at AT&T, where responsibilities include defining strategic opportunities and synthesizing customer and market data to inform evolving customer behaviors, while leveraging artificial intelligence to enhance digital experiences. Prior to this role, Rick held positions at Peloton Interactive as a Senior Manager, achieving significant improvements in service delivery, and at Thumbtack and LivePerson in operational director roles, where successful strategies led to enhanced revenue retention and customer satisfaction metrics. Additionally, Rick's tenure at Capital One saw the development of effective contact center strategies that remarkably improved key performance indicators. Rick has a proven track record of driving operational efficiency and delivering strategic visions across various industries.