Rickey Morgan Sr. has extensive experience in customer experience strategy, currently serving as a Senior Customer Experience Strategist at AT&T since April 1998. Rickey Morgan Sr. is responsible for building and maintaining the Specialized Tracking and Reporting Tool (STaRT), an application for recording detailed productivity information on offline work. Previous roles include Manager at Market Star, and customer sales and service positions at Quality Analysis Team and Waller Bros. Office Supplies. Rickey Morgan Sr. holds a Master's of Science in Management from Troy University, a Bachelor's in Business Administration from Faulkner University, and has completed various training programs, including Dale Carnegie and Toastmasters.
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