Shantanu Bhattacharjee

Shantanu Bhattacharjee, known as Shan, is a transformation-first leader with over 25 years of experience in service operations, delivery excellence, security and compliance governance, and product-led innovation within global IT ecosystems. In their career, they transitioned from hands-on engineering to leading a 140-member service organization and a Security Compliance Center of Excellence managing 300 accounts and over 85,000 devices. Currently serving as Associate Director – Service Experience Function at AT&T, Shan supports key performance indicators and emphasizes AI-led contributions. They hold an Executive Education Certificate in Leadership with AI from the Indian School of Business and a Bachelor of Applied Science in Physics from Calcutta University. Shan's journey showcases a commitment to innovation and human-centered solutions.