Susan McGowen is a Senior Technical Director at AT&T, responsible for technical vendor management and software development. They possess over 20 years of experience in Information Technology, focusing on IT operational management, customer service, and incident management. Previously, Susan held roles such as IT Staff Manager at Alltel Communications and IT Manager at Verizon Wireless, demonstrating a strong capability in managing technical teams and large-scale projects. Their belief in motivational management has led to the development of successful teams and strong client relationships throughout their career. Susan is ITIL certified and specializes in process improvement, project management, and disaster recovery planning.
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