Tracy Moniz is the Director of Network Process & Quality at AT&T, where they lead the Exception Resolution Center, ensuring operational efficiency and exceptional customer experiences. Previously, Tracy held various managerial roles at DIRECTV, including Senior Manager of Change Management, where they enhanced employee engagement and implemented recognition programs. Earlier in their career, Tracy managed field and customer service operations at Primestar Inc., contributing significantly to the company's regional growth. Tracy earned an Associate's degree in English from the University of South Carolina and a Bachelor's in Business Management from the University of Phoenix, graduating with honors.
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