Zosima Ayala is a Technical Project Manager III at AT&T, where they have been leading the implementation of new customer service and self-service systems since 2021. Prior to this role, they gained valuable experience as a Desarrollador Analista de IVR at ATENTO México from 2008 to 2010 and currently at Iusacell, where they manage IVR projects. In addition, Zosima has served as the Gerente de IVR's at Grupo Iusacell since 2013, overseeing the operations within the IVR area. Zosima holds a degree in Ingenieria en Sistemas Computacionales, Redes from Instituto Tecnológico de Acapulco and has furthered their education in Android development at Instituto Politécnico Nacional.
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