Andreia Serafim holds a Licenciatura in Engenharia Biomédica from the Instituto Politécnico de Setúbal, where they graduated in 2013. They subsequently earned a Master's degree in Management Information Systems from the same institution in 2022. Andreia has held various roles in customer service, including as an Assistente de Atendimento ao Cliente at FNAC Portugal from 2015 to 2016, and multiple positions at Auchan Portugal Hipermercados from 2010 to 2021, where they were involved in customer assistance and product management. From 2021 to 2022, they served as a Responsável de Mercado at Auchan Retail Portugal.
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