Gerald Cunningham is a customer support and project management professional with extensive experience in the software and service industries. Currently serving as the Director of Support at Auctane since May 2025, Gerald previously held various roles at ShipWorks, including Senior Manager of Customer Support and Customer Service Team Lead, where responsibilities included developing team strategies to enhance customer satisfaction and troubleshooting Microsoft SQL databases. At Auctane, Gerald also contributed as a Project Manager in 2023. Prior experience includes a managerial position at Hertz Local Edition, focusing on sales and customer service excellence, and a customer care role at Enterprise Rent-A-Car, where expertise in financial problem-solving and customer relations was demonstrated. Gerald holds a Bachelor of Arts in Business Administration from Lindenwood University.
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