Fernanda Macário

Fernanda Macário is currently the Head of Customer Experience, Customer Success, and Support, bringing over 15 years of experience in the technology industry. They focus on placing the customer at the center of every decision while leading high-performance teams to enhance retention, loyalty, and customer base expansion. Previously, Fernanda held roles such as Project Manager and Product Owner, where they developed strong expertise in product management and project execution. They have contributed to increased NPS, reduced churn, and the growth of recurring revenue through strategic leadership and an analytical approach. Fernanda's educational background includes a Bachelor's degree in Business Administration and ongoing specialization in Project Management.