Carolina Lima possesses extensive experience in customer service and relationship management, with roles spanning from 2016 to the present. Beginning as an Assistente de Sac at Atento, responsibilities included providing support for banking clients and assisting with financial inquiries. Following this, Carolina served as an Analista de atendimento ao cliente at Tel Telecomunicações, where a humanized approach to customer interactions was emphasized. A significant tenure at Konecta Brasil involved managing client feedback for Banco Santander. In subsequent positions at Concentrix and Medsystems, Carolina enhanced post-sales and customer success strategies. Currently, as an Analista de relacionamento e experiência do cliente at AUDDAS, Carolina manages the customer journey, handling contracts, payments, and CRM data analysis. Academic pursuits include degrees in Marketing, Business Economics, History, and Public Management from various institutions.
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