Bernard Thomas

Bernard Thomas is an experienced leader in global support operations with a proven track record in enhancing customer experience and performance management. Currently serving as the Head of Global Support Operations at Audible, Inc. since 2018, Bernard provides dynamic leadership and mentorship to global teams. Prior to this role, Bernard was the Director of Operations at Bed Bath & Beyond, focusing on customer experience and quality support services. Bernard's expertise extends to director-level positions at Gilt.com, where responsibilities included business planning and managing creative services, as well as workforce planning at Sirius XM Radio Inc. and Comcast. Bernard holds a Bachelor of Science in Information Science/Studies from Drexel University.