Rick Krueger is an accomplished professional with extensive experience in customer care and operations. Currently serving as Associate Director of ACX Community Relations at Audible since August 2018, Rick oversees a team of over 120 customer service professionals, managing complex customer issues while enhancing products and internal processes. Prior to Audible, Rick held various positions at Verizon from March 2010 to August 2018, including Senior Manager of Customer Service Operations, where responsibilities included managing user experience for quality management applications, and Supervisor of HQ Executive Relations, overseeing a team addressing escalated customer concerns. Rick's educational background includes a Bachelor of Arts in Communication from the University of Massachusetts Amherst.
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