Ivy M. is a dynamic operations leader with over 20 years of experience in multi-unit management, customer success, and sales strategy. They have held key roles at Sprint as a Customer Service & Sales Manager and at Hilco Merchant Resources as a District Manager, where they focused on driving measurable business outcomes through customer relationships. Currently, as the General Manager at Audicus, Ivy oversees daily operations and strategic planning, aiming to make advanced hearing technology accessible. Their leadership style emphasizes clarity and accountability, fostering high-impact teams to enhance the customer journey.
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