Gene Jackson

Gene Jackson is an experienced Implementation Engineer at AudioCodes since August 2016, specializing in technical support and solutions for complex customer issues. Prior roles include Escalation Engineer IV and Technical Support Engineer III at NetApp, where responsibilities involved high-visibility support and collaboration with engineering teams. Gene's expertise in SIP solutions was developed through positions at Nortel/Avaya as a Senior Support Engineer and at Nortel as a Global Network Product Support Engineer. Educational credentials include a Bachelor of Science in Computer Science from North Carolina Central University and an Associate of Applied Science in Electronic Engineering Technology from Johnston Technical Community College.