Auger
Will Brewster has over seven years of experience at Auger, ascending through various roles from Technician to Operations Director. In the role of Technical Support Manager, started in June 2019, Will managed a team responsible for producing technical reports, emphasizing adherence to a strict service level agreement of 24 hours for report completion. Prior roles included Technical Support Engineer, where Will provided guidance to external engineers on drainage and water mains issues, and Technician, focusing on writing detailed reports while gaining field experience in drainage. Will holds a Bachelor of Science degree in Chemistry from Loughborough University, earned between 2016 and 2019.
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Auger
Auger are the leading underground services and subsidence specialist working exclusively for the insurance industry across the UK. With 29 years’ of expertise in our sector, we specialise in the handling, investigation, validation and repair of drainage, water mains and off-mains claims, and carry out subsidence site investigations and laboratory testing on behalf of insurers and adjusters. Our employees’ development is our passion. In 2016 we established our Auger Academy, committed to providing our workforce with opportunities for career progression and personal development. We are dedicated to training those with no previous experience in our industry and equipping them with the skills they need to excel, as well as encouraging our existing team to access further training, external qualifications and higher education. The result is an expert nationwide workforce of over 200 people trained in ‘the Auger way’. We are a data-led organisation who have always been at the forefront of technology in our field, and continue to push these boundaries through an in-house team who utilise custom development and SaaS to drive tailored solutions for our customers and clients. These factors combine to help us deliver an unrivalled end-to-end service deserving of our exceptional NPS of 80+. As an organisation who recognise the importance of upholding our clients’ reputation and strengthening their relationship with their policyholders, you can truly rely on us to do ‘whatever it takes’ every step of the way. Contact: Louise Chadwick - Head of Client Operations - louise.chadwick@auger.co.uk Chris Cowen - Client Relationship Manager - chris.cowen@auger.co.uk