We are services experts with a starter spirit. We established our business in 2012 in Cairo-Egypt, with more than 800 employees delivering the ultimate customer experience.
We provide a wide range of Business Process Outsourcing BPO services, such as call center, inbound, outbound, back office services… all customized to our clients’ needs.
We specialize in flexible, high-quality outsourced customer support solutions with an emphasis on inbound customer care, sales, marketing and technical support.

Aura Communication

The Egypt office focuses on customer service, HR, business development, and media relations to support regional operations.

Egypt

John Girguis

This department manages customer inquiries and provides assistance to ensure a positive experience with services and products.

Customer Support

This department manages employee relations, recruitment, training, and organizational development.

Human Resources

This department focuses on optimizing employee resources and ensuring effective workforce planning and management.

Workforce Management

This department focuses on managing customer interactions and ensuring service satisfaction.

Customer Service

This department focuses on sourcing, recruiting, and hiring qualified candidates for various roles within the organization.

Talent Acquisition

This department manages and oversees customer service interactions and business operations within a call center setting.

Aura Communication

Org chart

Teams

Customer Support

Human Resources

Workforce Management

Customer Service

Talent Acquisition

Customer Support Operations

Offices

Aura Communication

Org chart

Teams

Customer Support

Human Resources

Workforce Management

Customer Service

Talent Acquisition

Customer Support Operations

Offices

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