Jonathan Hansen is a Technical Solutions Engineer at Aurora Solar, specializing in tier 3 technical support for software, including webhooks, API, and SDK. Responsibilities include interfacing with clients and the engineering team to troubleshoot software bugs and consolidating knowledge for the customer success team. Previously, Jonathan served as a Technical Services Engineer at Epic, where responsibilities included back-end technical support, collaboration with hospital IT departments, knowledge base documentation, and interaction with end users. Jonathan also held a position as a Teaching Assistant at Texas A&M University, managing coursework for engineering students, and participated in a senior project that utilized LiDAR technology to enhance safety in electric wheelchairs. Jonathan holds a Bachelor's degree in Mechanical Engineering from Texas A&M University, earned in 2020.
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