Flávia Silva is a Chief Customer Officer with extensive expertise in customer experience, team leadership, and strategic management. Flávia holds a Bachelor's degree in Administration and an MBA in Strategic People Management, currently pursuing an MBA in Customer Experience. With over six years of experience leading support, customer success, and CX operations teams, Flávia has successfully unified people, processes, and strategy to enhance customer satisfaction and drive revenue growth. Flávia is also dedicated to mentoring female leaders, promoting a vision of strategic and impactful leadership.
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