Mark Hourigan

Mark Hourigan has over two decades of experience in IT service management, currently serving as IT Incident/Problem Manager at Ausgrid since November 2012, where responsibilities include managing high-priority incidents and overseeing problem management to prevent recurrence. Prior roles at EnergyAustralia from March 1995 to November 2012 encompassed various titles, including IT Problem Manager, Incident Service Delivery Manager, and SAP Basis Administrator, demonstrating a strong background in incident management and technical support. Mark Hourigan holds education credentials from Western Sydney University and Benedict Senior College Auburn.