John Pratt is a seasoned professional in customer success, content, and sales, currently serving as the Founder and Client Success Lead at Giant Conversation, where they leverage their enterprise customer success expertise to build and maintain long-term client relationships. In addition to this role, they are establishing the North America Customer Success function for Ausha, aiming to enhance podcast visibility for growth-minded enterprises. Previously, at BrandWell, they rapidly advanced from Enterprise Customer Success Manager to Director, where they significantly improved client engagement and reduced cancellations. John also served as the Sales & Community Manager at The Content Hacker™, focusing on member engagement and sales growth through community interactions. In their spare time, John invests in real estate and collects citizenships.
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