Adrian Lay possesses extensive experience in customer service and operational roles across various industries, currently serving as an Extras Specialist at Australian Unity since July 2020 after holding positions as a Claims Consultant and Customer Solutions Consultant. Prior experience includes a role as Community Engagement Officer at the Department of Health & Human Services in Victoria, Customer Service Officer at ONCALL Interpreters & Translators, and Compliance Customer Officer at the Australian Government Department of Human Services. Adrian's background also includes roles such as Gas Administration Co-Ordinator at Downer and Billing Analyst at Momentum Energy, among others. Adrian holds a Graduate Diploma of Tourism Management from La Trobe University and a Diploma of Project Management from National Training Pty Ltd, along with a Bachelor of Arts in Sociology and Anthropology from La Trobe University.
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