Igor Zotkin is a Customer Success Leader at Autodesk, where they have been responsible for the global Service Account Management organization since 2012, achieving a retention rate of 98% and an annual account growth of 17%. Previously, they held positions such as Global Head of Customer Support at StepStone and Senior Director of Enterprise Support Services at Symantec, leading technical support across multiple geographies. Igor's early career includes roles at Sony Music Inc., Aircom International, and Novell, contributing to their expertise in customer success management, intelligent automation, and service delivery. They earned a degree from James Madison University, graduating with a 4.0 GPA.
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