Frederic Coudrier

Frederic Coudrier is an experienced professional in customer support and vendor management, currently serving as the Head of Vendor Management at AUTODOC since August 2022. Prior experience includes the role of Customer Support Lead at gitti Conscious Beauty, where significant achievements comprised building internal teams, managing outsourcing relationships, implementing a CRM tool, and maintaining high customer satisfaction. As the Founder of FLORORA, Frederic also has a strong entrepreneurial background. Previous positions include Customer Experience Manager at ImmoScout24, Head of Customer Experience Team at Delivery Hero SE, and Team Leader at Strato AG, where responsibilities encompassed implementing new technologies, managing customer care operations, and ensuring quality and service standards. With a comprehensive skill set in customer experience, process optimization, and team management, Frederic Coudrier has demonstrated a commitment to enhancing customer service quality throughout a diverse career.