Kai Westphal

Kai Westphal is an experienced professional in customer support and operations management, currently serving as the Head of Contact Center DE at AUTODOC since February 2022. Previously, Kai held leadership roles at Alecto GmbH/Friendsurance as the Team Leader for Customer Support and Schadenhotline, and at Bundesdruckerei as the Leiter Call Center. Experience also includes positions as Operations Manager at Bosch Service Solutions and Convergys, as well as a role as Gruppenleiter Mautkontrolle at Toll Collect. Kai's career began at myToys.de GmbH as the Leiter Kundenservice, following an early foundation in banking as an Ausbildung Bankkaufmann at Berliner Volksbank eG. Kai holds a Diplom-Volkswirt degree from Humboldt-Universität zu Berlin, completed between 1993 and 1999.