Steph W. is a seasoned Trust & Safety Specialist currently employed at Automattic since June 2020, with a strong focus on developing policies and workflows related to safety, compliance, and risk management. Prior to this role, Steph held prominent positions in various organizations, including Trust & Safety Lead at Automattic and Merchant Services Senior Business Specialist at Chase, showcasing expertise in team leadership, cross-functional collaboration, and customer education. With a foundation in compliance and management from roles at Endurance International Group and Intuit, Steph has successfully optimized processes, reduced response times, and fostered team development throughout a diverse career in customer service and operational improvement.
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