Edwin Kirby is a Site Director with over 25 years of experience leading high-performing teams and driving business process improvements. Currently, they oversee a Contact Center with 140 agents, focusing on customer service excellence. Throughout their career, they have consistently surpassed performance metrics and enhanced customer satisfaction by implementing innovative strategies and fostering team development. Kirby holds a B.A. in Speech Communication and Rhetoric from The College of Wooster and has held various leadership roles across notable organizations in the finance and customer service industries.
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