James Pak is currently the AfterSales Director at AutoNation, where they hold multiple certifications in service management. They have previously served as a Master Certified Service Manager and a Service Director at AutoNation from 2021 to 2023. Prior to that, James was the General Manager at Shop Design, Inc. from 2010 to 2015, focusing on store concepts and marketing strategies. Their career began in automotive service as a Certified Assistant Service Manager at Group 1 Automotive from 2015 to 2017 and Hendrick Automotive Group in 2017. James attended Georgia State University, where they studied Biology from 2004 to 2006.
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