Edwin S.

Edwin S. has a diverse work experience spanning over several decades. Edwin is currently working at Auvenir as a Customer Success Manager since February 2022. Prior to that, Edwin was the Owner of Coaching Excellence Inc. from May 2007 to June 2022.

Before their role at Auvenir, Edwin worked at Chase from February 2016 to November 2018, where they served as an Information Technology Application Specialist. Their responsibilities included providing white glove service to clients, managing incidents, and assisting merchants with E-Commerce transactions.

Edwin also held positions at Chase Paymentech as a Help Desk Analyst from July 2007 to December 2009, PB as the Manager of Retention & Customer Loyalty from January 2004 to January 2007, RBC as the Manager of RBC IT-Client Services from May 2001 to January 2004, and Asurion as the Manager of Call Centre Operations from April 1998 to May 2001.

Additionally, Edwin worked at CIBC as a Manager from February 1989 to May 2000.

Throughout their career, Edwin has gained extensive experience in customer service, IT support, operations management, and leadership roles.

Edwin S. has a diverse education history spanning several years. Edwin began their education journey at Dawson College from 1988 to 1990, where they completed a Commerce degree. Following this, they attended McGill University from 1990 to 1991, obtaining a Management Certificate. In 2004, Edwin pursued further education in Investments and Securities at the Canadian Securities Institute, where they obtained a PFP (Personal Financial Planner) and CSC (Canadian Securities Course) certification. In 2014, they attended Cornell University, completing an Executive Leadership Certificate in Organizational Leadership.

In 2019, Edwin enrolled in General Assembly Canada for additional studies in Front End Web Development. While the exact degree obtained during this time is not specified, it can be inferred that it was a non-degree program or certification. Furthermore, from 2021 to 2022, Edwin pursued a Product Manager degree at General Assembly, focusing on Business, Management, Marketing, and Related Support Services.

Throughout their educational journey, Edwin has also obtained various certifications. These include Accounting Foundations: Internal Controls, Finance Strategies for Business Leaders, Audit and Due Diligence: Priorities and Best Practices, How to Design and Deliver Training Programs, Learning Microsoft Teams for Education, Agile Requirements Foundations, Becoming an Agile Coach, Cert Prep: PMI Agile Certified Practitioner (PMI-ACP®), Faire un bon pitch, and Smart Serve, which they obtained from different institutions, such as LinkedIn and Smart Serve Ontario.

Notably, Edwin obtained The National Coaching Certification Program, although the specific institution is not provided, in January 2000, showcasing their engagement outside the traditional educational framework.