Tracy Spence is a Senior Customer Success and Account Management Leader with over 25 years of experience in driving customer retention, growth, and strategic partnerships. Currently serving as an Associate Principal in Strategic Account Services at Availity, Tracy previously worked as a Senior Client Manager at Optum from 2023 to 2025 and held various roles at Change Healthcare, including Product Manager and Senior Business Analyst. Tracy's extensive background encompasses positions in customer service, technical support, and account management, highlighting a strong commitment to enhancing client satisfaction and business relationships.
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