Michael Logan is an experienced professional in customer success and management, currently serving as an Enterprise Customer Success Manager at Avalara since March 2023. Prior to this role, Michael worked at Cisco for five years as a Customer Success Manager, specializing in on-boarding, training, and support for Webex and Cisco's Cloud Collaboration portfolio. Michael’s expertise includes analyzing usage data, strategizing with stakeholders, and driving customer engagement for renewals and up-sell opportunities. Earlier experience includes roles as a Universal Patient Services Coordinator at Biogen, where Michael focused on educating patients about therapies and facilitating collaboration with various healthcare entities, and as a Sales Customer Consultant at FedEx Office, which involved managing university accounts and enhancing customer service. Michael holds a Bachelor of Science in Business Administration from the University of North Carolina at Greensboro, completed in 2012.
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