Michelle Simon, MBA, is an experienced professional in the field of implementation consulting and customer support, currently serving as Lead Implementation Consultant III at Avalara since December 2019, where management of a portfolio of over 100 customers focuses on tax compliance automation products. Prior roles at Avalara included Product Support Specialist II, where responsibility involved overseeing customer escalations and ensuring satisfaction. Michelle's background also features experience at Allscripts in various capacities, including Interface Support Analyst and Project Manager, and previous positions at Xerox and McKesson Health Solutions. Michelle holds an MBA with a specialization in Project Management from Strayer University and a Bachelor of Science in Organizational Management from Saint Augustine’s University.
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