Mohammad Saifuddin is a seasoned professional with extensive experience in Salesforce operations and support. Currently serving as Senior Manager - Salesforce ServiceDesk at Avalara since January 2025, Mohammad is responsible for overseeing Salesforce operations and leading the Service Desk team to enhance service delivery and efficiency. Previously, as Salesforce Support Manager at Automation Anywhere, Mohammad managed a high-performing team and aligned objectives with global business goals. Experience as Senior Salesforce Administrator at Eagleview involved optimizing operational procedures and implementing complex system enhancements, while roles at xcd included both Salesforce Product Support Lead and Salesforce Technical Consultant, focusing on support activity and system maintenance. Early career experience includes working as a PLM Developer at ITC Infotech. Mohammad holds a B.C.A in IT from Bangalore University and possesses a strong technical background in Salesforce, incident management, and team leadership.
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