Andrew Heron

Andrew Heron is an experienced IT consultant currently serving at Avanade as a Live Service Technical Lead focused on Intune since March 2019. Responsibilities include consulting organizations through proof of concept and bespoke configurations, leading weekly catch-ups with client stakeholders, conducting webinars on solutions, maintaining a documentation wiki, and testing new features. Prior roles at Avanade include serving as a Senior Analyst, where Andrew built tools using Powershell and provided third-line support for Intune, and as an Office 365 Analyst, guiding small and medium businesses through the onboarding process for Microsoft Office 365 while ensuring effective customer relationships. Earlier experience at Sage involved providing tier 2 support for Sage 50c Accounts and Office 365, managing incident resolution, and enhancing customer relationships through proactive support and integration solutions.