Hana Collins

Hana Collins is a Business Solution Architect specializing in D365 Customer Engagement and D365 Customer Insights, with 14 years of experience. Currently a Group Manager Business Analyst and NA DCCP Capability and Mobilization Lead at Avanade, Hana has led multiple global Dynamics 365 implementations and is skilled in designing streamlined processes that enhance organizational value. Previously, Hana served as a Process and Organizational Development Manager at CastleRock Security, Inc., where significant contributions to Microsoft CRM 3.0 implementation were made. Hana holds a Master's degree in Training and Development from Roosevelt University and a Bachelor's degree in Translation and Foreign Languages from Universidad de Granada.